The New Wave – Pavati Blog
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The New Wave
Pavati Lifetime Warranty
Matthew

Pavati Service & Warranty – Unmatched Support, Anywhere You Boat
At Pavati, we believe exceptional boats deserve exceptional service. That’s why our customer care program is designed to keep you on the water with minimal downtime, backed by industry-leading warranties and personal attention from people who actually build our boats.
7-Day-a-Week Customer Support
When you call Pavati, you won’t be routed to a call center. You’ll speak directly with a knowledgeable team member who has hands-on experience building Pavati boats. Our customer service technicians are available seven days a week to help troubleshoot over the phone, answer technical questions, and guide you through solutions in real time.
Advanced Diagnostics – Standard on Every Pavati
Every new Pavati is equipped with a Diacom® diagnostics unit, allowing remote troubleshooting and system checks. Our advanced integration with Garmin® and EmpirBus® gives you instant access to critical performance data, helping us pinpoint issues quickly and accurately, often before you even leave the dock.
Nationwide Service Network
Pavati partners directly with Indmar, Marine Power, and our trusted third-party component manufacturers to locate authorized service centers in your area. Whether you’re boating locally or halfway across the country, we work to ensure you have qualified technicians nearby.
On-Site or Factory-Level Care
If an issue cannot be resolved locally, Pavati takes the next step. Depending on the situation, we will coordinate an in-house repair at our facility or send a Pavati technician directly to you. This commitment ensures that even the most complex service needs are handled to our exacting standards.
Best-in-Class Warranty Protection
Our service promise is backed by some of the strongest warranties in the industry:
- 5-Year Bow-to-Stern Warranty – Comprehensive coverage with premium protection that surpasses other brands.
- Lifetime Hull Warranty – A true lifetime warranty on our aluminum hulls, standing behind the strength, durability, and craftsmanship that define Pavati.
This isn’t just paperwork—it’s a reflection of our confidence in the quality of every boat we build.
At Pavati, service is more than fixing problems—it’s a relationship. From the moment you take delivery, you have a direct line to the people who designed, built, and know your boat inside and out. Whether it’s a quick phone call, advanced remote diagnostics, or on-site support, we stand behind our boats and our customers.
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